Privacy and account data questions
Your account login and personal details are deleted within 30 days of closure where local law permits. We keep transaction records and withdrawal history for two years for compliance, then remove them. You can request faster deletion by contacting support.
Yes. Log into your account, go to Account Settings, and select 'Request Data Export'. We compile your full data file and deliver it within seven business days. Alternatively, email our support team with your request.
Payment method information is encrypted in separate databases and never stored in plain text on your profile. We process all deposits and withdrawals through certified payment gateways that meet Indonesia banking security standards.
Only you and our compliance team can view your full account history. Support agents see sanitised records when responding to your specific requests. Third parties never access your data without your written consent.
Open your account settings menu and update your email or phone number instantly. For corrections to your name or birth date, contact live chat or email support with valid identification; we verify and process changes within 48 hours.
We retain all account activity for the lifetime of your account plus two years after you close it, where local law permits. After that period, records are deleted automatically from our active servers unless regulatory requirements demand longer retention.
No. Your personal information is never sold, rented or shared with third parties for marketing purposes. We use your data only to process transactions, verify your identity, prevent fraud and improve platform security. Where local law requires disclosure, we notify you first.
